Author Archives: Doug MacKay

Six Steps for a Successful Apology

At some point in your career, you’ll have to apologize to someone up, down or across the corporate ladder. Getting to the next rung on that ladder may depend upon on how well you deliver the apology.  The well-executed apology … Continue reading

Posted in Communication Skills, Leadership Skills, Life Skills, Meeting Skills

Vote for the Best Message

It’s about five weeks before the presidential election and you’re probably getting bombarded with phone calls, flyers and commercials about various candidates.  Each of these communications carries a message. The most successful of those messages are short, highly-focused and deliver … Continue reading

Posted in Coaching, Communication Skills, Leadership Skills, Life Skills, Media Skills, Presentation Skills, Public Speaking

Here’s to You!

June is all about celebrations: weddings, anniversaries, graduations, Father’s Day, even Flag Day. And celebrations often involve giving a toast, an ancient party ritual involving a filled glass and a speech. If you’re the speech-giver this month, we’ve got four … Continue reading

Posted in Communication Skills, Life Skills, Public Speaking

Six Steps to Maximize Your Sales Negotiations

Negotiating during the sales process involves more than bargaining.  People often think everything just comes down to price.  That’s not necessarily so.  Many factors impact price and almost all are negotiable.  Try following these six steps during your next negotiation: … Continue reading

Posted in Communication Skills, Meeting Skills, Sales Training

Using Humor in Presentations

Humor is tricky in presentations and meetings. Sometimes it works, and everyone chuckles, laughs and smiles. That’s a swell moment for the presenter and an enjoyable one for the audience. When humor falls flat, causing people to cringe and look … Continue reading

Posted in Communication Skills, Presentation Skills, Public Speaking, Uncategorized

Read it Write

Good readers make good writers and August is a prime reading month. As you head off to the beach chair, lakeside dock or the backyard hammock, grab a newspaper, magazine, book or e-reader and settle in. Here are three lessons … Continue reading

Posted in Uncategorized, Writing Skills

6 Steps for a Successful Apology

At some point in your career, you’ll have to apologize to someone up, down or across the corporate ladder. Getting to the next rung on that ladder may depend upon on how well you deliver the apology.  The well-executed apology … Continue reading

Posted in Communication Skills, Life Skills, Uncategorized