Simply Said
Simply Said
Simply Said is the essential handbook for business communication.

National Retail Federation Women in IT Subcommittee

Simply Said: Communicate Better at Work and Beyond


Communication affects every interaction every day. Why not learn to do it well? Pam Burns, global consultant with Exec-Comm and Jay Sullivan, Exec-Comm Managing Partner, offer guidance from Exec-Comm's new book, Simply Said.

Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? Do people buy into your ideas? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills.

  • Jay Sullivan

    Jay Sullivan is the Managing Partner at Exec-Comm, and leads the firm’s Law Firm Group. He is an award-winning author and columnist, as well as an Adjunct Professor at Georgetown Law Center and Fordham University School of Law. His book, Simply Said: Communicating Better at Work and Beyond, was released by John Wiley & Sons in 2016, and has since been translated into Chinese, Korean, and Russian.  As a contributing writer for, Jay brings relevant and timely advice on enhancing one’s communication skills to the business community.

    Whether working with groups or in one-on-one coaching arrangements Jay helps professionals have greater impact by teaching them to focus on the needs of their audiences. Jay works closely with the learning and development professionals at many global law firms and financial services firms to customize communication skills solutions.

    Jay joined Exec-Comm after nine years as a practicing attorney. He received his J.D. from Fordham University School of Law in 1989. That year, Jay was named among the first class of Skadden Fellows by the Skadden Foundation. As a Skadden Fellow, Jay acted as in-house legal counsel at Covenant House, a crisis shelter for runaway and homeless teenagers. Following his Fellowship, Jay spent seven years practicing insurance law on behalf of Lloyds of London.

    After graduating from Boston College in 1984, Jay spent two years in the Jesuit International Volunteer Corps, teaching English. His book about that experience, Raising Gentle Men: Lives at the Orphanage Edge, was named the 2014 Best Book by a Small Publisher by the Catholic Press Association. Jay was a featured columnist on communication skills for the New York Law Journal, and has been published in Readers Digest, Catholic Digest, Parents Magazine, The Golfer, and The New York Times.

  • Pam Burns

    Pam Burns brings over 15 years of experience as a business owner and sales and marketing executive to her role as an Exec-Comm consultant. Her background focuses on instructional design, sales, learning and development, product development, and client engagement.  Exec-Comm’s clients benefit from Pam’s expertise, and from her deep understanding of challenges facing today’s global business professionals. Pam’s clients include: Prudential, Merrill Lynch, IQVIA, FINCA and CFP Board. She has delivered programs throughout the US, India, Europe, the Middle East, Africa, and the UK. Pam applies her global cultural awareness to engage clients at all levels of organizations.

    Training has always been in Pam’s blood. Before joining Exec-Comm in 2008, she owned Next Step Solutions, a proprietary systems training and development company that created and delivered classroom and online training for internal client systems. Pam was also Vice President of Product Development for ExecuTrain Corporation, an international computer training and support company. There, Pam led research, marketing, development, and delivery of classroom and web-based training tools.

    Pam earned her B.A. in English from the University of Georgia – Go Dawgs! She is also a licensed Realtor. Pam volunteers for Habitat for Humanity and God’s Love We Deliver. She lives in Edgewater, NJ and loves walking by the Hudson River, discovering new restaurants, and planning travel adventures. Pam’s love of trivia and her competitive nature proved beneficial when she was a contestant on the game show The Weakest Link and won!

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