Simply Said
Simply Said
Simply Said is the essential handbook for business communication.


The Hard Sell on Soft Skills: A Development Challenge for IT Professionals


Jay Sullivan, Exec-Comm Managing Partner and author of Simply Said will participate in ILTACON 2018 as a speaker in the session, “The Hard Sell on Soft Skills: A Development Challenge for IT Professionals” on Tuesday, August 21st, 1:30 to 2:30 p.m.

Session Description:

IT support professionals have excellent technical skills and they are often motivated to improve these skills. Developing communication skills on the other hand is often a challenge for them and their managers. Learn how to improve your communication skills, develop empathy within yourself and your staff and identify soft skills needed to positively impact your user community.


  • Learn more effective ways to communicate to attorneys.
  • Learn how to compose an email with impact.
  • Learn how to bring these communication skills to your help desk.
  • Jay Sullivan

    Jay Sullivan is the Managing Partner at Exec-Comm, and leads the firm’s Law Firm Group. He is an award-winning author and columnist, as well as an Adjunct Professor at Georgetown Law Center and Fordham University School of Law. His book, Simply Said: Communicating Better at Work and Beyond, was released by John Wiley & Sons in 2016, and has since been translated into Chinese, Korean, and Russian.  As a contributing writer for, Jay brings relevant and timely advice on enhancing one’s communication skills to the business community.

    Whether working with groups or in one-on-one coaching arrangements Jay helps professionals have greater impact by teaching them to focus on the needs of their audiences. Jay works closely with the learning and development professionals at many global law firms and financial services firms to customize communication skills solutions.

    Jay joined Exec-Comm after nine years as a practicing attorney. He received his J.D. from Fordham University School of Law in 1989. That year, Jay was named among the first class of Skadden Fellows by the Skadden Foundation. As a Skadden Fellow, Jay acted as in-house legal counsel at Covenant House, a crisis shelter for runaway and homeless teenagers. Following his Fellowship, Jay spent seven years practicing insurance law on behalf of Lloyds of London.

    After graduating from Boston College in 1984, Jay spent two years in the Jesuit International Volunteer Corps, teaching English. His book about that experience, Raising Gentle Men: Lives at the Orphanage Edge, was named the 2014 Best Book by a Small Publisher by the Catholic Press Association. Jay was a featured columnist on communication skills for the New York Law Journal, and has been published in Readers Digest, Catholic Digest, Parents Magazine, The Golfer, and The New York Times.

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