What are the do’s and don’ts of e-mail writing?
- include a meaningful subject line
- use short paragraphs, headings, and bullets
- offer clear next steps
- use proper grammar, spelling, capitalization, & punctuation
- spell check & proofread
- send e-mail only to those who really need to receive it (avoid information overload)
- check your e-mail tone
- give negative feedback in an e-mail
- ignore the chain of command by e-mailing your boss’ boss if inappropriate
- curse or use vulgar language
- send gossipy e-mails, cutesy visuals, or chain letters
What is the standard length of an e-mail?
It varies. Most e-mails should be approximately one screen at the most. Also, keep your paragraphs very short.
Should I use bold or italics in my emails or memos?
It’s fine to use bold and italics in emails and memos as long as you do not overuse them.
How do I organize a negative letter or email?
A format that works well is:
- expand message
- end quickly
To soften your tone, use:
- more passive verbs
- fewer personal pronouns
How do I organize a proposal?
Here’s a format that many of our clients like and use:
- table of contents
- specific action
- next steps
For more tips, check us out on YouTubeexeccommtrainer