Communicating to Resolve Conflict
Uncertainty and stress affect people in different ways. Well-intended comments and opinions can be misinterpreted, turning every day conversations into unproductive arguments – and misunderstandings become even more likely when we’re working remotely.
While you can’t avoid all work conflicts, you can change the way you handle these interactions. Exec-Comm’s Communicating to Resolve Conflict instructor-led virtual workshop will give you practical techniques and a framework to address conflicts more effectively, manage difficult conversations well, and build better working relationships.
- Increase confidence and competence in communicating direct, constructive messages
- Ask questions and listen for key insights to open the lines of communication
- Use a collaborative problem-solving framework to resolve disagreements
- Handle hostile or emotional confrontations more effectively
- Develop more productive work relationships with your colleagues
You will acquire skills through instructor briefings, discussion, and group exercises. A typical half-hour includes 10 minutes of briefings and 20 minutes of discussion, practice and skill building.
Time and Fee
1:00 – 3:00 pm ET
• December 7, 2021