Simply Said
Simply Said
Simply Said is the essential handbook for business communication.

Motivating Through Tough Times


Communication becomes even more important when you're hashing out solutions to tough problems. To steer employees in the right direction:

  • Put problems in perspective. Give "where-we've-been and where-we're-going" summaries so everyone understands the situation. Example: "We detected a problem a month ago when sales dipped.  The latest numbers show more severe declines. We need to regain lost sales to end the quarter on target."
  • Give an overview of what you're about to cover. That makes it easier for listeners to follow along. Example: "I'd like to analyze the cause of the problem and propose solutions."
  • Review working assumptions. Discuss beliefs or priorities that drive your strategy. Ask for input to ensure that you're not operating under false assumptions.  Example: "I'm assuming our sales are down because shoppers are staying home. What are other possible explanations?"
  • Agree on the three Ws. After exchanging problem-solving proposals, decide who does what by when. That increases accountability as you and your team enact solutions.

Adapted from Merna Skinner, Exec-Comm.

By: Jeff Williams, CCM, President of teh PA chapter

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