Simply Said
Simply Said
Simply Said is the essential handbook for business communication.

Excellent! This program was beneficial in helping me put together a game plan to make my communication clear, focused and effective.

Communicating to Resolve Conflict


Case Study

Leadership Development

The Cahn Fellows Program for Distinguished New York City Principals at Teachers College, Columbia University needed a capstone learning event for its Summer Leadership Institute. View more to learn how Exec-Comm helped.

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Business Context

Working with others can lead to conflict. Maybe you find it difficult to get along with a specific co-worker. Maybe your team struggles to get past differences of opinion. And maybe a colleague reacts defensively to performance feedback, change, or stress.

Challenge & Solution

While you can’t avoid all work conflicts, you can change the way you handle conflict. How do you do that?

Exec-Comm’s Communicating to Resolve Conflict program prepares you to discuss difficult issues in one-to-one interactions, improves your conflict-resolution skills, and allows you to relate more successfully with colleagues.

Participant Benefits

After participating in this program, you will:

  • Increase confidence and competence in communicating direct, constructive messages
  • Understand the impact of Personal Communication Styles on workplace interactions
  • Communicate with a more effective manner
  • Ask questions and listen for key insights to open the lines of communication
  • Use problem-solving formats to resolve disagreements
  • Strategize alternative approaches for specific employees
  • Handle hostile or emotional confrontations more easily
  • Develop more productive work relationships with your colleagues

Interactive Learning

You will acquire skills through video recording, group exercises, business specific role plays, and instructor coaching.  A typical half-hour includes about 10 minutes of briefing and 20 minutes of practice and skill building.

Customization & Sustainability

  • Content: We can tailor the title, skills, exercises, and timing to meet your needs.
  • Setting: This program works in large group, small group, and one-on-one settings.
  • Duration: From standard two-day programs to brief showcases or webinars, we can work within your timeframe.
  • Sustainability Tools: We provide “skills trackers,” checklists, planners, email reminders, access to, continued instructor access, and our book, Simply Said, to extend the learning and increase skill retention.