Simply Said
Simply Said
Simply Said is the essential handbook for business communication.

Very informative! I learned a lot about myself and the way I address others.

Communicating to Resolve Conflict

Dot Foods, Inc.

Case Study

Leadership Development

The Cahn Fellows Program for Distinguished New York City Principals at Teachers College, Columbia University needed a capstone learning event for its Summer Leadership Institute. View more to learn how Exec-Comm helped.

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Business Context

Working with others can lead to conflict. Maybe you find it difficult to get along with a specific co-worker. Maybe your team struggles to get past differences of opinion. And maybe a colleague reacts defensively to performance feedback, change, or stress.

Challenge & Solution

While you can’t avoid all work conflicts, you can change the way you handle conflict. How do you do that?

Exec-Comm’s Communicating to Resolve Conflict program prepares you to discuss difficult issues in one-to-one interactions, improves your conflict-resolution skills, and allows you to relate more successfully with colleagues.

Participant Benefits

After participating in this program, you will:

  • Increase confidence and competence in communicating direct, constructive messages
  • Understand the impact of Personal Communication Styles on workplace interactions
  • Communicate with a more effective manner
  • Ask questions and listen for key insights to open the lines of communication
  • Use problem-solving formats to resolve disagreements
  • Strategize alternative approaches for specific employees
  • Handle hostile or emotional confrontations more easily
  • Develop more productive work relationships with your colleagues

Interactive Learning

You will acquire skills through video recording, group exercises, business specific role plays, and instructor coaching.  A typical half-hour includes about 10 minutes of briefing and 20 minutes of practice and skill building.

Customization & Sustainability

  • Content: We can tailor the title, skills, exercises, and timing to meet your needs.
  • Setting: This program works in large group, small group, and one-on-one settings.
  • Duration: From standard two-day programs to brief showcases or webinars, we can work within your timeframe.
  • Sustainability Tools: We provide “skills trackers,” checklists, planners, email reminders, access to ECLearn.exec-comm.com, continued instructor access, and our book, Simply Said, to extend the learning and increase skill retention.