Solving problems in an organized, methodical way helps individuals and teams work more productively together. Communicating for Better Results prepares participants to identify and deal with problems in one-on-one situations, along with the behaviors that cause conflict. They will learn to work together in finding solutions that end up strengthening relationships.
Training Techniques
Participants will bring a real problem or conflict they are dealing with on the job. In a series of skill-building exercises and role plays, participants learn many techniques to help them in conflict-resolution meetings. After strategizing their approach, they will apply the interactive skills in digitally recorded, coached exercises.
Objective & Benefits
- Increase confidence and competence in communicating effective, direct, constructive messages
- Understand personal communication style strengths and blind spots
- Communicate with a more effective manner
- Use focused listening to open the lines of communication
- Use problem-solving formats to stay on course
- Strategize alternative approaches for individual employees
- Appropriately handle hostile or emotional confrontations
- Develop more productive work relationships with their colleagues
Course Details
- 1 to 2 day course
- 15 exercises
- 4 digital recordings
Anyone who gives feedback to others will benefit from this seminar.
Customizing
All of our seminars can be customized to meet your group size, timeframe and specific training need. Please contact us to discuss your need.
