Business Context
Working with others can lead to conflict. Maybe you find it difficult to get along with a specific partner. Maybe your team struggles to get past differences of opinion. And maybe a junior associate reacts defensively to performance feedback, change, or stress.
Challenge & Solution
While you can’t avoid all work conflicts, you can change the way you handle conflict. How do you do that?
Exec-Comm’s Communicating to Resolve Conflict program prepares you to discuss difficult issues in one-to-one interactions, improves your conflict-resolution skills, and allows you to relate more successfully with colleagues.
Participant Benefits
After participating in this program, you will:
- Increase confidence and competence in communicating direct, constructive messages
- Understand the impact of Personal Communication Styles on workplace interactions
- Communicate with a more effective manner
- Ask questions and listen for key insights to open the lines of communication
- Use problem-solving formats to resolve disagreements
- Strategize alternative approaches for specific employees
- Handle hostile or emotional confrontations more easily
- Develop more productive work relationships with your colleagues
Interactive Learning
You will acquire skills through video recording, group exercises, business specific role plays, and instructor coaching. A typical half-hour includes about 10 minutes of briefing and 20 minutes of practice and skill building.
Customization & Sustainability
- Content: We can tailor the title, skills, exercises, and timing to meet your needs.
- Setting: This program works in large group, small group, and one-on-one settings.
- Duration: From standard two-day programs to brief showcases or webinars, we can work within your timeframe.
- Sustainability Tools: We provide “skills trackers,” checklists, planners, email reminders, access to ECLearn.exec-comm.com, continued instructor access, and our book, Simply Said, to extend the learning and increase skill retention.
Credits
7 credit hours