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Communication Skills - Frequently Asked Questions

Presentation Skills

1. I get very nervous when I present in front of a large group. What can I do to reduce my nervousness?
2. Do you recommend rehearsing presentations ahead of time?
3. How can I get rid of the "um"s and "ah"s?
4. What do I do with my hands when I am presenting?
5. When should I present standing up versus sitting down?
6. Should I stand still or walk around while presenting?
7. How do I organize a presentation?
8. When should I use visuals?
9. How should I use a laser pointer?
10. Should I take questions throughout my presentation or ask the audience to wait until the end?
11. How do I answer and handle difficult questions during a presentation?

Writing Skills

1. What are the do's and don'ts of e-mail writing?
2. What is the standard length of an e-mail?
3. Should I use bold or italics in my e-mails or memos?
4. How do I organize a negative letter or e-mail?
5. How do I organize a proposal?

Communicating for Better Results

1. How can I open others to my point of view?
2. How do I work with different personality styles?
3. How can I more effectively manage subordinate relationships?
4. How do you deal with an angry boss/employee/co-worker?
5. How do I deal with a controlling or negative individual?
6. How do you give performance feedback?

Conducting and Participating in Meetings

1. When during a meeting should I bring up an important topic that requires discussion?
2. When should I publish an agenda?
3. What items should I include in my meeting agenda?
4. How do I involve others in a meeting, especially quiet people?
5. Who should take minutes during a meeting?
6. How do I get a meeting back on track if someone goes off on a tangent?
7. How can I enhance my professional presence in a meeting?

Leadership Skills and Delegating

1. When should I give my staff feedback on the work they do for me?
2. What really motivates people at work?
3. When delegating work, what are the mistakes people typically make?
4. I was just promoted and I am now managing my former peers. What do I do?
5. How do I handle push back when I give negative feedback?
6. I embarrassed my colleague when I publicly praised her at a big meeting. What did I do wrong?

Selling Skills

1. What do I do if I keep on getting voicemail when trying to reach a prospect?
2. Do you have any helpful closing techniques?
3. How should I handle objections?
4. How can I uncover what's really important to my client or prospect?

Negotiation Skills

1. What do I do if the other negotiator has more power than me?
2. What should I do if the negotiation turns hostile?
3. How do I get my customer or client to negotiate beyond price?

Interviewing Skills

For the interviewer

1. How do you compare candidates when their resumes are so different?
2. How long should a thorough interview take?
3. What are the qualities of an ideal candidate?

For the interviewee

1. What is the biggest mistake candidates make when being interviewed?
2. I'm quite shy. How do I manage shyness during an interview?
3. What kinds of questions should I ask during an interview?

Media Skills

1. Where should I look during a media interview?
2. Can you say "no comment" to a reporter?
3. How can I prevent reporters from misquoting me?
4. What do I do if I'm misquoted?
5. What if I don't like how I answered a question?
6. How do I use a teleprompter?
7. Should I stand behind the lectern or center stage?
8. How many messages should I prepare for an interview?
9. Do reporters purposefully try to trip you up during an interview?

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